Living Room Rug Basics – Everyday Awareness for Malaysian Homes

Privacy Policy

Last Updated: December 2024

Contact: privacy@livingroomruguide.my

1. Introduction

Home Living Room Rug Guide ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Personal Data We Collect

We collect the following categories of personal data:

Identity data: Full name
Contact data: Email address, state/region
Interest data: Main focus selection (rug placement, walking-route habits, walkway awareness, general learning)
Technical data: IP address, browser type, device information, cookies
Usage data: How you interact with our website and educational content

3. How We Collect Personal Data

We collect personal data through:

Direct interactions when you fill out our lead capture form
Automated technologies including cookies and similar tracking technologies
Analytics providers such as Google Analytics

4. Purposes of Data Processing

We use your personal data for the following purposes:

To provide you with the educational guide you requested
To send you relevant educational content and updates about living room rug awareness
To improve our website and educational materials
To analyze usage patterns and preferences
To comply with legal obligations under Malaysian law
To communicate with you about our services

5. Legal Basis for Processing

We process your personal data based on your explicit consent when you submit the lead form. You have the right to withdraw this consent at any time by contacting us at privacy@livingroomruguide.my.

6. Data Sharing and Disclosure

We may share your personal data with:

Service providers who assist us in operating our website and delivering educational content
Email marketing platforms for sending educational materials
Analytics providers to understand website usage
Legal authorities when required by Malaysian law

We do not sell your personal data to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption of data in transit using SSL/TLS
Secure storage systems with access controls
Regular security assessments and updates
Employee training on data protection

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:

Contact information: Until you request deletion or unsubscribe
Technical data: 24 months from collection
Usage data: 12 months from collection

9. Your Rights Under PDPA

Under Malaysia's PDPA, you have the following rights:

Right of Access: Request copies of your personal data
Right to Correction: Request correction of inaccurate or incomplete data
Right to Withdraw Consent: Withdraw your consent for data processing at any time
Right to Limit Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another organization

To exercise these rights, contact us at privacy@livingroomruguide.my. We will respond within 21 days as required by PDPA.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with PDPA requirements.

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage them.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

14. Contact Information

For questions, concerns, or to exercise your rights under PDPA, contact us at:

Email: privacy@livingroomruguide.my
General inquiries: hello@livingroomruguide.my
Location: Kuala Lumpur, Federal Territory, Malaysia

15. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Terms of Service

Last Updated: December 2024

Contact: legal@livingroomruguide.my

1. Acceptance of Terms

By accessing and using the Home Living Room Rug Guide website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and Home Living Room Rug Guide.

2. Jurisdiction and Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Malaysia, specifically in Kuala Lumpur, Federal Territory.

3. Educational Purpose Only

All content, guides, and materials provided by Home Living Room Rug Guide are for educational and informational purposes only. Our content is intended to provide general awareness about living room rug placement, walking-route habits, and everyday walkway considerations. This content:

Does not constitute professional advice of any kind
Should not be relied upon as the sole basis for household decisions
Is not a substitute for professional consultation when needed
Represents general educational information, not personalized recommendations

4. No Guarantees or Warranties

We make no guarantees, warranties, or promises regarding:

Compliance: We do not guarantee that our educational content will help you comply with any building codes, safety standards, or regulations
Results: We do not guarantee any specific outcomes, improvements, or benefits from using our educational materials
Safety: We do not guarantee that implementing suggestions from our content will ensure safety or prevent accidents
Performance: We do not warrant that our website will be uninterrupted, error-free, or free from viruses
Accuracy: While we strive for accuracy, we do not guarantee that all information is complete, current, or error-free

5. Acceptable Use Policy

When using our services, you agree to:

Provide accurate and truthful information when submitting forms
Use our services only for lawful purposes
Not attempt to gain unauthorized access to our systems
Not transmit any harmful code, viruses, or malicious software
Not reproduce, distribute, or commercially exploit our content without permission
Not impersonate others or misrepresent your affiliation
Respect the intellectual property rights of Home Living Room Rug Guide and others

6. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Home Living Room Rug Guide and is protected by Malaysian and international copyright laws. You are granted a limited, non-exclusive, non-transferable license to access and use our content for personal, non-commercial purposes only. You may not:

Copy, modify, or distribute our content without written permission
Use our content for commercial purposes
Remove copyright or proprietary notices
Create derivative works based on our content

7. Payment Terms

For any paid products or services we may offer:

All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated
Payment must be made through our authorized payment processors
You authorize us to charge your payment method for the amounts due
All fees are non-refundable except as provided in our Refund Policy
We reserve the right to change our pricing with notice
You are responsible for all taxes associated with your purchase

8. User Accounts and Responsibilities

If you create an account with us, you are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Providing accurate and up-to-date information
Complying with these Terms of Service

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Home Living Room Rug Guide shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Any damages resulting from your use or inability to use our services
Any damages resulting from actions taken based on our educational content
Any damages caused by third-party content or services

In no event shall our total liability exceed the amount paid by you to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Home Living Room Rug Guide, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

Your use of our services
Your violation of these Terms of Service
Your violation of any third-party rights
Any content you submit to our website

11. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without notice, for any reason, including violation of these Terms of Service. Upon termination:

Your right to use our services will immediately cease
You must stop using all of our content and materials
Provisions that by their nature should survive termination will remain in effect

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms regularly.

13. Third-Party Links and Content

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party sites. Your interactions with third parties are solely between you and the third party.

14. Dispute Resolution

In the event of any dispute arising from these terms or your use of our services, we encourage you to first contact us at legal@livingroomruguide.my to seek an amicable resolution. If a resolution cannot be reached within 30 days, the dispute shall be resolved through the courts of Malaysia.

15. Severability and Waiver

If any provision of these Terms of Service is found to be unenforceable or invalid under Malaysian law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

16. Contact Information

For questions about these Terms of Service, contact us at:

Email: legal@livingroomruguide.my
General inquiries: hello@livingroomruguide.my
Location: Kuala Lumpur, Federal Territory, Malaysia

Refund Policy

Last Updated: December 2024

Contact: refunds@livingroomruguide.my

1. 14-Day Digital Guarantee

Home Living Room Rug Guide offers a 14-day money-back guarantee for all paid digital products and services. If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date. This guarantee demonstrates our commitment to customer satisfaction and the quality of our educational content.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

The refund request must be submitted within 14 days of the original purchase date
You must provide proof of purchase (order number, receipt, or transaction ID)
The request must be made by the original purchaser
You must provide a valid reason for the refund request
The product or service has not been excessively accessed or downloaded beyond reasonable evaluation

3. Non-Refundable Items and Services

The following items and services are not eligible for refunds:

Free content, guides, or educational materials
Purchases made more than 14 days ago
Products that have been fully consumed or extensively used beyond evaluation
Services that have been fully delivered or completed
Promotional or discounted items marked as "non-refundable"
Third-party products or services purchased through our platform

4. How to Request a Refund

To request a refund, follow these steps:

Send an email to refunds@livingroomruguide.my with the subject line "Refund Request"
Include your full name, email address used for purchase, and order number
Provide the date of purchase and the product/service name
Explain the reason for your refund request
Allow us to process your request (see processing timelines below)

5. Refund Processing Timeline

Once we receive your refund request:

Initial Response: We will acknowledge your request within 2 business days
Review Period: We will review your request within 5 business days
Decision Notification: You will be notified of our decision within 7 business days
Refund Processing: If approved, refunds are processed within 10 business days
Credit to Account: The refund will appear in your account within 5-10 business days after processing, depending on your financial institution

6. Refund Methods

Refunds will be issued using the same payment method used for the original purchase. We cannot issue refunds to different payment methods or accounts. Supported refund methods include:

Credit card refunds to the original card
Online banking transfers
E-wallet refunds (where applicable)
Other payment methods used during purchase

7. Partial Refunds

In certain situations, partial refunds may be granted:

If you have used a significant portion of the educational content
If the refund request is made after extensive access to materials
For bundled products where only some items warrant refund
When technical issues affected only part of your experience

Partial refund amounts are determined on a case-by-case basis at our discretion.

8. Refund Exceptions and Special Circumstances

We may make exceptions to our standard refund policy in the following circumstances:

Technical issues that prevented access to purchased content
Billing errors or duplicate charges
Unauthorized purchases (with proper documentation)
Product significantly different from description
Other exceptional circumstances evaluated on individual merit

9. Cancellation of Subscriptions

For subscription-based services:

You may cancel your subscription at any time
Cancellation takes effect at the end of the current billing period
No refunds are provided for partial subscription periods
You retain access to content until the end of the paid period
No charges will occur after cancellation is processed

10. Disputed Charges and Chargebacks

If you dispute a charge with your financial institution without first contacting us:

Your access to services may be suspended
We may charge administrative fees to cover chargeback costs
We encourage you to contact us first to resolve any billing concerns
We maintain records of all transactions and correspondence

11. Refund Approval Criteria

When evaluating refund requests, we consider:

The reason provided for the refund request
The amount of content accessed or services used
The time elapsed since purchase
Whether the product met its described specifications
Your history with our services
Compliance with our Terms of Service

12. No Refund After Completion

Once you have completed a course, accessed all materials in a package, or fully utilized a service, refunds will not be issued. "Completion" is defined as accessing more than 75% of the content or materials.

13. Currency and Exchange Rates

All refunds are processed in Malaysian Ringgit (MYR). If your original purchase was made in a different currency:

Refunds may be affected by exchange rate fluctuations
We are not responsible for differences due to currency conversion
Your financial institution may charge currency conversion fees

14. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Refund requests will be evaluated based on the policy in effect at the time of purchase. We encourage you to review this policy periodically.

15. Contact Information for Refunds

For all refund-related inquiries, contact us at:

Email: refunds@livingroomruguide.my
General inquiries: hello@livingroomruguide.my
Location: Kuala Lumpur, Federal Territory, Malaysia

Our refund team is available Monday through Friday, 9:00 AM to 5:00 PM Malaysia Time (GMT+8).

Cookie Policy

Last Updated: December 2024

Contact: cookies@livingroomruguide.my

1. Introduction to Cookies

This Cookie Policy explains how Home Living Room Rug Guide uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our educational content. This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Types of Cookies We Use

We use the following categories of cookies on our website:

Strictly Necessary Cookies: Essential for website operation, enabling core functionality like security, network management, and accessibility. These cookies cannot be disabled.
Performance Cookies: Collect information about how you use our website, such as which pages you visit most often. This helps us improve website performance.
Functional Cookies: Remember your preferences and choices (such as cookie consent) to provide a more personalized experience.
Analytics Cookies: Help us understand visitor behavior, traffic sources, and content effectiveness through services like Google Analytics.
Marketing Cookies: Track your online activity to deliver relevant educational content and measure advertising effectiveness.

3. Specific Cookies We Use

Below are the specific cookies used on our website:

cookie_consent: Stores your cookie consent preferences (Duration: 365 days)
_ga: Google Analytics cookie for distinguishing users (Duration: 2 years)
_gid: Google Analytics cookie for distinguishing users (Duration: 24 hours)
_gat: Google Analytics cookie for throttling request rate (Duration: 1 minute)
session_id: Maintains your session state during your visit (Duration: Session)

4. Purpose of Cookie Usage

We use cookies for the following purposes:

To remember your cookie consent preferences
To analyze website traffic and visitor behavior patterns
To understand which educational content is most valuable to visitors
To improve website functionality and user experience
To personalize content based on your interests
To measure the effectiveness of our marketing campaigns
To detect and prevent fraud or security issues

5. Your Consent and Cookie Choices

When you first visit our website, we display a cookie consent banner asking for your permission to use cookies. You have the following choices:

Accept: By clicking "Accept," you consent to our use of all cookies as described in this policy
Decline: By clicking "Decline," you decline optional cookies (performance, functional, analytics, and marketing cookies will be disabled)
You can change your cookie preferences at any time by clearing your browser cookies and revisiting our website
Strictly necessary cookies will always be active as they are essential for website operation

6. Third-Party Cookies

We use third-party services that may set their own cookies on your device:

Google Analytics: Analyzes website traffic and user behavior
Email Marketing Platforms: Track email campaign effectiveness
Social Media Widgets: Enable content sharing on social platforms

These third parties have their own privacy and cookie policies. We recommend reviewing their policies to understand how they use cookies.

7. How to Manage and Delete Cookies

You can control and manage cookies in several ways:

Browser Settings: Most browsers allow you to block or delete cookies through their settings. Refer to your browser's help section for instructions.
Browser-Specific Instructions:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Privacy, search, and services > Cookies and site permissions
Opt-Out Tools: Visit www.aboutcookies.org for comprehensive information on managing cookies
Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on

8. Consequences of Disabling Cookies

If you choose to disable cookies, please be aware that:

Some website features may not function properly
Your preferences may not be saved between visits
You may experience a less personalized browsing experience
We may not be able to remember your cookie consent choices
Certain educational content may not be accessible

9. Cookie Retention Periods

Different cookies have different retention periods:

Session Cookies: Deleted automatically when you close your browser
Persistent Cookies: Remain on your device for a set period or until manually deleted
Our Cookies: Retained for the duration specified in Section 3 of this policy
Third-Party Cookies: Retention periods are determined by the third-party providers

10. Data Protection and Security

We take the security of cookie data seriously:

Cookies do not contain personally identifiable information unless you provide it
We use secure protocols to transmit cookie data
Access to cookie data is restricted to authorized personnel only
We comply with Malaysia's PDPA requirements for data protection
Regular security audits ensure cookie data remains protected

11. Withdrawal of Consent

You have the right to withdraw your cookie consent at any time:

Clear your browser cookies to remove existing cookies
Change your browser settings to block future cookies
Contact us at cookies@livingroomruguide.my for assistance
Revisit our website to see the cookie banner again and make a new choice

Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

12. Updates to Cookie Technology

Cookie technology and regulations continue to evolve. We stay informed about:

New cookie types and tracking technologies
Updates to Malaysian data protection regulations
International best practices for cookie usage
Browser changes affecting cookie functionality

13. Children's Privacy and Cookies

Our website is not intended for children under 18 years of age. We do not knowingly collect data from children through cookies. If you are a parent or guardian and believe your child has provided us with data through cookies, please contact us immediately at cookies@livingroomruguide.my.

14. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

Changes in cookie technology
Updates to Malaysian regulations
Changes to our website features or services
Feedback from users or regulators

We will notify you of significant changes by updating the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

15. Contact Information

For questions about our use of cookies, to exercise your rights, or to withdraw consent, contact us at:

Email: cookies@livingroomruguide.my
General inquiries: hello@livingroomruguide.my
Privacy matters: privacy@livingroomruguide.my
Location: Kuala Lumpur, Federal Territory, Malaysia

We aim to respond to all cookie-related inquiries within 21 days as required by Malaysia's PDPA.

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